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“Making sure our customers get the best possible solution is key!”
Peder Landberg, Head of Solution Engineering
You will be a part of…
...an international environment with offices around Europe with our headquarters in Stockholm, Sweden. You will join a fast and innovative environment and be part of an entrepreneurial and great-positioned company, growing at an exciting pace. Scrive is filled with caring, smart and committed people who know that we need to collaborate to win. We care about each other and challenge ourselves and each other in our strive to be better and grow, both as individuals and as a company. Our aim is, that a few years from now, you will be able to say; “We did that, I was a part of the Scrive Story.”
Scrive takes great effort in understanding the customers’ needs from a technical perspective as well as helping customers understand the technical aspects of our service in order to design the best solution for each customer. To this end, we have a team of brilliant Solution Engineers that provides support and advice in sales meetings and during the full customer life cycle to ensure that the optimal solution is implemented and evolved with the customer needs.
Today, the Solution Engineering team is six persons strong, but since we are growing and expanding our client base and revenue teams the team needs to grow to uphold the high level of quality our customers have become accustomed to.
The role entails a lot of internal collaboration with people and teams both on the sales and technical side. The main task is to support our revenue teams and customers, but you will also interact closely with the product and engineering departments for support and to stay updated with the product development. The role can be based anywhere within the EU, Great Britain or Norway and you will report to the Head of Solution Engineering that is located in our HQ in Stockholm. It would be considered a benefit if you were to live close to any of our offices in Stockholm, Oslo, Copenhagen, Amsterdam or Munich.
Your challenge You will be co responsible for keeping the day-to-day operations running effectively and providing support throughout our international business.
In your everyday work, you will:
Attending solution workshops together with sales, remotely or in person to making sure we offer the best possible Scrive solution for the customer
Advise customers on how they can integrate the Scrive solution into their existing systems and processes
Configuring or building customer specific solutions and provide technical support for clients implementing Scrive
Working proactively by suggesting system improvements to the product team and solution improvements to the customers
Reporting progress in implementation processes to success and sales team to ensure delivery on time and customer satisfaction
Develop and maintain a high level of knowledge about industry benchmarks and our products and services
Who you are To succeed in the role as Solution Engineer, you must have following qualifications:
In our search for diversity we seek both junior roles with at least a few years’ experience and more senior roles with several years of experience in a Solution Engineer, Sales/Presales Engineer, Technical Account Manager or similar role. Either from an in-house role or as a consultant
Understand technical systems - how they work and how they can support customers work processes and add business value
Have experience of project management within software solutions
Fluent in English both in writing and speaking
Big bonus points if you have previous experience of:
Working within a SaaS company
Working in a high growth start-up or scale-up environment
A university degree within relevant field is beneficial but not required
Fluent in one of the following languages is highly valued but not required:
German, Norwegian, Italian, Spanish and French.
In this role we see that you are Solution-oriented, Responsible, Service-minded, Stable and good at Building relationships. We’re using a competence-based recruitment process where those competences will play an important role.
Our selection process is continuous, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
A leader in digitalisation since 2010, Scrive automates agreements-based business processes with electronic signature and identification solutions. Along the way to becoming the Nordic market leader in e-signing, Scrive became the first to use blockchain technology to secure document integrity. Today, more than 6000+ customers in 50+ countries rely on Scrive to onboard and sign agreements with their customers, partners and employees. Headquartered in Stockholm, Scrive is backed by Vitruvian Partners and has over 200 employees.
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