“Our growth within telecom puts us in the position of having to find more people to take care of our base of larger telecom customers. You will own some of our most important client relationships that will have a great impact on our overall success”.

Niklas Fehrm, Chief Revenue Officer @ Scrive

You will be a part of…
...an international environment with offices around Europe with our headquarters in Stockholm, Sweden. You will join a fast and innovative environment and be part of an entrepreneurial and great-positioned company, growing at an exciting pace. Scrive is filled with caring, smart and committed people who know that we need to collaborate to win. We care about each other and challenge ourselves and each other in our strive to be better and grow, both as individuals and as a company. Our aim is, that a few years from now, you will be able to say; “We did that, I was a part of the Scrive Story.”

With a recent capital injection, we are increasing speed even further and based on our current success in the telecom industry, we are now implementing a new business unit to grow this footprint on more geographies.

Therefore, we are looking for a Senior Customer Success Manager to join our Telecom team. The role will play a critical part in our international expansion when targeting and taking great care of enterprise-sized telecom prospects in this key industry.

Being the industry leader in the Nordics, we aim to be the European champion for e-signing, eIDs, and workflow automation within telecom (operators, resellers, contact centers) by the end of 2024.

Our head office is in central Stockholm and we also have offices in Copenhagen, Oslo, Munich and Amsterdam. If you are located in any of these countries we apply a flexible work model making it possible to work remote and/or on site. 🌍

Your challenge
As a Senior Customer Success Manager, you will be responsible for a sizable portfolio of Enterprise customers residing in the telecom industry, making sure that they make the most of their investment in our services.

In your everyday work, you will:

• Secure an optimal onboarding experience and create strong and lasting relationships

• Organise and lead projects both internally and with our customers

• Create and follow up on plans for implementation, retention and growth.

• Strive to steadily increase customer satisfaction, develop new ideas and push the boundaries of the customer’s mindset. 💡

• Gather and maintain industry knowledge relevant to your portfolio.

• Educate and update your customers on new features and releases.

• Cross functional cooperation internally such as legal, tech and solution engineering

• Manage renewals and proactive anti-churn work according to a success strategy that you will continuously help to deliver

Who we think you are
To succeed in the role as a Senior Customer Success Manager, you will need to have:

• Around 5 years of experience from working with B2B and Enterprise Success, some of these years spent within or working towards the telecom industry

• People skills (meaning: being a great listener, humbleness, and a genuine curiosity to learn more about others)

• Enjoy building high credibility, both internally and with customers

• Experience within SaaS

• Have a keen technical interest and a solid understanding of IT environments

• Fluent in English, both in writing and speaking

• Valid EU work permit

🌟 Also, big bonus points if you have:

• Experience from the Telecom industry

• Experience of high growth/scale up environment

• A university degree

In this role we see that you are solution oriented, result oriented, self reliant, structured and strategic thinking. We’re using a competence-based recruitment process where those competences will play an important role.

Scrive celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.